Automate Orders, Schedules, and Tracking
Optimizing Food Testing Supply Chain
Imagine a busy food manufacturer juggling inventory, testing schedules, and pickups—all without a clear system. Manual ordering leads to delays or stockouts, and coordinating pickups of used equipment feels like a game of chance. Without real-time tracking, shipments can get lost, and compliance becomes a headache. Enter the SaaS solution: it automates reordering, schedules pickups, and provides real-time updates on inventory and logistics—all in one platform. Now, food manufacturers can focus on what they do best, confident that their testing equipment and samples are managed smoothly and efficiently.
Team
Itisha Srivastava
Harshita Shenoy
Tools
Figma
Lovable (AI Frontend)
Jitter
Maze
Roles
Researcher
UI & Motion Design
UX Design
Strategy Design
Cloud-based SaaS platform
ESV : Eat Safe Verified
ESV is a cloud based SaaS platform by Genista Bioscienecs (Biotech) revolutionizing food safety testing and tracking for the CPG and co-manufacturing industries. It provides a centralized solution for streamlined processes, fostering collaboration, real-time communication and automated corrective actions. It integrates manufacturing execution, quality assurance, environmental compliance, product testing, and supply chain management, enabling end-to-end operational visibility and optimization for food manufacturers.
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Research & Discovery
We worked closely with ESV’s CMS team, using a combination of contextual inquiries, interviews, and observational studies, we gained a nuanced understanding of each role’s unique challenges and workflows.
We wanted to know
Understand what their day for each role actually looks like
Routine Map
We shadowed their workflows, mapped their routines
Tool Analysis
Digital and physical tools they rely on (or avoid)
Identifying problems
Used contextual inquiry and workflow audits to surface key usability gaps and system friction points.
What we FOUND
01
Manual Processes & Paperwork
Problem
Many food manufacturers still rely on paper forms, spreadsheets, and phone calls to manage supply requests and pickups. This causes frequent errors, delays, and confusion, slowing operations and increasing administrative workload.
“It’s just so much easier when everything’s in one place and automatic”
Insight
Design a unified, clean interface that consolidates live machine data, alerts, and key metrics—making it easy for users to monitor performance at a glance and respond proactively. A streamlined dashboard improves decision-making and reduces downtime.
02
Outdated Payment Methods
Problem
Payments are often handled through checks and paper invoices, which are slow, error-prone, and prone to delays or misplacement. This hampers quick reconciliation and cash flow, creating friction among stakeholders. The manual billing process—printing invoices and mailing checks—adds administrative delays.
“I wish payments could be faster and less of a hassle.”
Insight
Moving to a digital payment system with instant confirmation and automated invoicing accelerates transactions, improves accuracy, and simplifies reconciliation, speeding up overall cash flow.
03
Scheduling Confusion & Missed Appointments
Problem
Without a centralized scheduling system, pickups and deliveries rely on emails and calls, leading to miscommunications. Drivers may arrive on the wrong day, or pickups are missed, causing delays and wasted trips. Lack of shared visibility hampers effective planning.
“It’s frustrating when I show up and no one’s ready or I get the wrong time.”
Insight
A simple scheduling platform with automated reminders and real-time updates can prevent confusion, ensure everyone is aligned, and streamline the process.
04
Communication Gaps & Lack of Real-Time Visibility
Problem
Current communication channels—emails, calls, faxes—are scattered, making it difficult to track delays or issues in real time. Problems like late trucks or production delays are often only discovered late, leading to reactive responses.
“ I just want to know what’s happening with my shipments, like, right now"
Insight
A centralized dashboard with real-time tracking and alerts provides instant visibility, enabling proactive management and faster issue resolution
05
Unpredictable Supply Volume & Capacity Challenges
Problem
Pickup volumes and timing are highly variable, especially for small manufacturers with irregular shipments and large firms with strict schedules. This unpredictability leads to underused trucks or last-minute dispatches, increasing costs.
“ It’s hard to plan when you never know how much or when I’ll need to pick up.”
Insight
Forecasting tools and flexible routing allow better capacity planning, reducing costs and ensuring timely pickups. Dynamic scheduling adapts to demand fluctuations for better resource use.
User Personas
Understanding different needs
Automated Route Optimization
Delivery partners use an app with inbuilt route planning that calculates the most efficient path for daily deliveries and pickups. Routes are dynamically adjustable based on real-time needs, maximizing efficiency and reducing travel time.
Delivery Partner App
The app allows delivery personnel to update the status of pickups and deliveries with a simple "done" button, providing real-time updates and transparency in operations
Supply & Pickup Scheduling:
Users can order testing supplies and schedule pickups, with automation to send recurring orders based on predefined dates. They can add special instructions for delivery or pickup, improving operational accuracy and timeliness.
Internal Inventory & Order Portal
The Genista portal enables inventory tracking, order approval or rejection, and communication with users. It also allows exporting of order data for daily records, compliance, and reporting
Order Management & Custom Instructions
Users can request packaging materials, specify special delivery details, and track order statuses. The system supports approval workflows and allows for easy communication between users and internal teams.
Elevating Food Testing Supply Chain
Automated Processes, Smart Routing, and Seamless Communication
We built an integrated SaaS platform to streamline food safety testing supply chain management. With automated scheduling, real-time tracking, and optimized routing, the platform enhances efficiency and transparency. Users can make self-service requests, add custom instructions, and communicate seamlessly, while logistics partners benefit from optimized routes and live updates. Internal portals support inventory management, order approval, and data export, creating a scalable, user-focused ecosystem.
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The initial iterations incorporated feedback from both internal teams and users, refining the design to focus on usability, responsiveness, and intuitive navigation
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We started with low-fidelity wireframes to establish the basic layout, key interactions, and user flows, ensuring all essential features were easily accessible.
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The first few iterations were too cluttered, leading to user confusion around navigation and task prioritization. We also faced difficulties with route optimization, as the algorithms initially didn’t account for dynamic variables like real-time traffic or sudden order changes, which impacted delivery efficiency.
Iteration and Wireframing
The wireframes and initial iterations for the Supply and Pickup feature were designed to focus on clarity, simplicity, and efficiency. The wireframes provide a visual representation of the platform's core functionalities, including order management, real-time tracking, and inventory updates
Creating for every user
Figuring out needs of end users
Turning Insight Into Interfaces
Information architecture
UX Key Features
Easy Onboarding for Streamlined Orders: Payment details and delivery locations are captured during onboarding, so users don’t have to re-enter information, simplifying the process
Real-Time Notifications for Pickup and Delivery: Clients receive updates on their pickup and delivery status via the app and email, keeping them informed throughout the process
Open Communication and Easy Access:
Users can add special instructions and easily view recent purchases at the top of their page, ensuring smooth communication and quick access
Supply and Pick up request main screens
Ecommerce page : Supply
Address auto saved (during onboarding of company and employees)
Auto scheduling recurring supply/pickup requests
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Pickup request form
Supply and Pickup request Prototype
Streamlining Supply and Pickup
User-Centered Design Enhancements for Streamlined Operations
The ESV platform’s Supply and Pickup feature simplifies food manufacturers' workflows by centralizing orders and scheduling in one interface. It automates scheduling, reduces manual tasks, and minimizes errors, resulting in more reliable and efficient operations. This streamlines communication, reduces staff workload, and ensures a smoother supply chain with minimal intervention.
Information architecture
UX Key Features
Overview Dashboard for Real-Time Tracking:
The app provides an overview dashboard that shows pending, completed, and return orders in real-time, helping agents stay organized and efficient throughout the day.
Optimized Route Planning:
With route optimization, the app calculates the most efficient paths for deliveries and pickups, reducing idle time and improving fuel efficiency while speeding up deliveries.
Performance Dashboard and Achievement Badges:
A performance dashboard tracks key achievements, and achievement badges motivate agents, encouraging friendly competition and boosting morale for better performance
Delivery Agent Mobile app main screens
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Home screen : Summary of services and recent activity
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Pickup/delivery list (Special instructions, phone call, scanning barcode, completing pickup/delivery)
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Map view of all pickups/deliveries and viewing optimized routes
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Performance analytics
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Achievement badges : Motivational tokens for user
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Map view : Live updates and instructions
Delivery agent mobile app Prototype
Delivery Agent Mobile App
Streamlining Delivery and Pickup for Greater Efficiency
The Delivery Agent Mobile App enhances efficiency by offering an intuitive interface, route optimization, and real-time updates. It reduces time spent on manual tasks and minimizes errors by centralizing order tracking—pending, completed, and return orders—on a single dashboard. This boosts productivity, enabling agents to work faster and deliver higher customer satisfaction.
Information architecture
UX Key Features
Respond to Special Requests:
ESV employees can quickly address and update customers on any special requests, improving customer satisfaction
Inventory Management:
A dedicated inventory page allows ESV staff to manage stock levels, add new items, and update quantities seamlessly.
Export and Track Orders:
Employees can export order details and monitor order statuses, providing real-time insights into each request’s progress.
Genista Biosciences (Inventory and orders )main screens
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Supply/Pickup request approval screen
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Reply to special instructions/questions
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Export order requests and maintain record
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Inventory and stock updates
Genista Biosciences (Inventory and orders )main screens
Streamlining Order Management
Efficient Order Management for ESV Employees
The ESV Employee Interface is designed to help employees manage and track orders efficiently. It allows ESV staff to respond to special requests, update users on order changes, and ensure timely communication. The interface also includes an inventory management system, where employees can update stock levels and add new items. Additionally, staff can export order details and track order statuses in real time, ensuring smooth operations.
Engineering Handoff
Interactive Prototypes
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All core user flows were documented with high-fidelity prototypes, capturing intended interactions and transitions
Edge Case Coverage
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Scenarios beyond the happy path—including errors, empty states, and alternate flows—were clearly designed and annotated
Component System
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We shared a clean, scalable component library with detailed variants, states, and usage rules to support efficient development.
Release Notes
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Each design file was accompanied by clear release documentation, outlining user stories, functionality specs, and any conditional logic
Design Audits
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Post-development audits were conducted to ensure alignment with the intended experience and polish for final delivery
Lovable AI Integration
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The final designs were also built in Lovable AI as interactive front-end mockups, enabling early user feedback before backend integration
Us In Numbers
Building on this momentum, we’re focusing on deepening system intelligence and expanding capabilities:
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AI-Powered Demand Forecasting: To help admins anticipate stock needs based on historical patterns.
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Vendor-side Portal: To let suppliers respond directly to supply requests, improving turnaround.
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Agent Incentive System: Adding gamified goals and rewards to motivate timely and accurate deliveries.
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Failure Point Analytics: Tracking missed pickups/delays to uncover operational bottlenecks.
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Sustainability Tracking: Measuring carbon impact of delivery routes and suggesting greener alternatives.
92%
Increase in Adoption rate
among current clients within the first month of launch, with repeat usage observed in over 70% of accounts
30%
Reduction in average turnaround time
from request to delivery, thanks to smart scheduling and priority tagging.
4.7
4.7★ App Rating
For the delivery agent app, with positive feedback on clarity of route instructions and status updates.
40%